Privacy Policy

1) Who we are

“Asset Bloom”, “we”, “us”, or “our” refers to the Asset Bloom group/business and its affiliated entities that provide real‑estate advisory and brokerage support for properties in the United Arab Emirates (UAE), including services to customers and leads in India.

Service note: We are a real‑estate advisory/brokerage business. We are not a bank, not a government authority, and we do not guarantee investment returns. Property availability, pricing, offers, and eligibility can change and should be independently verified.

2) Scope

This Privacy Policy applies to personal information we collect when you:

• Visit or use our websites, landing pages, or digital properties (including enquiry/lead forms)
• Contact us or interact with us via phone calls, WhatsApp, SMS, email, social media, or in-person meetings
• Attend our events, webinars, site visits, or property presentations
• Become a lead through advertising campaigns (including lead-generation campaigns in India)

If you do not agree with this Privacy Policy, please do not share personal information with us or use our digital services.

3) Personal information we collect

A. Information you provide to us

• Contact details: name, phone number, email address
• Enquiry details: message content, preferred areas/projects, unit type, investment goals, and budget range (often in AED)
• Communication preferences: whether you prefer WhatsApp/phone/email and whether you consent to be contacted on those channels
• Transaction support information (if you proceed): documents/details needed for booking, paperwork, compliance checks, financing support, or relocation/visa-related coordination (only where necessary and shared voluntarily)

B. Information we collect from communications

• Call/WhatsApp/email metadata: date/time of contact, channel used, and conversation history
• Call recordings: calls may be recorded for quality, training, dispute resolution, or compliance (where permitted)

C. Information we collect automatically (when you use our websites/online forms)

• Device & usage data: IP address, browser type, device identifiers, pages viewed, and approximate location inferred from IP
• Cookies/pixels: used to operate digital services, remember preferences, understand performance, and improve marketing effectiveness

D. Information we receive from third parties

• Advertising & social platforms: if you submit your details through lead ads or platform forms
• Marketing partners & referrals: if partners, channel associates, or referrers share your details (where permitted)
• Public sources: limited professional information (e.g., business contact details), where permitted by law

E. Sensitive information

Depending on your situation, you may choose to share sensitive details (e.g., passport/ID copies, financial information, visa-related information). Please only share what is necessary. We take extra care with sensitive information, and use it only for the purposes for which it was requested/provided.

4) How we use personal information

We may use personal information to:

• Respond to enquiries and provide services: understand requirements, share curated property shortlists, coordinate viewings, and support booking/documentation steps
• Lead management: qualify leads, follow up, maintain records of interactions and preferences
• Marketing & communication: share updates about relevant projects, launches, events, and property opportunities (where permitted)
• Advertising effectiveness: measure and improve campaigns (including India-based lead generation for UAE properties)
• Operations: improve internal processes, website experience, and customer support
• Compliance & protection: meet legal obligations, prevent fraud, protect our business, and resolve disputes

We aim to collect and use only the information that is reasonably necessary for the purposes described above.

5) Legal bases

Depending on the jurisdiction and the context, we process personal information on one or more of the following bases:

• Consent: where you have given consent (for example, opting in to be contacted via WhatsApp/phone or submitting a lead form)
• Contract / steps before a contract: to take steps you request before entering into a transaction (e.g., viewings, booking support)
• Legitimate interests / legitimate uses: to run our business, respond to enquiries, improve services, prevent fraud, and market responsibly (where permitted)
• Legal obligations: to comply with applicable laws, regulations, and lawful requests

Our processing may be subject to privacy requirements in India (including the Digital Personal Data Protection Act, 2023) and the UAE (including Federal Decree‑Law No. 45 of 2021 regarding the Protection of Personal Data), as applicable.

6) Marketing, cold calling, WhatsApp & opting out

Asset Bloom markets UAE property opportunities and services to interested customers, including through advertising in India to find leads looking to buy/invest/relocate to the UAE. As part of this, we may contact you by phone and messaging channels.

How we may contact you

• Phone calls (including follow‑ups)
• WhatsApp messages
• SMS and email
• Social media direct messages (where applicable)

Cold calling / sourced leads

In some cases, we may receive your contact details from marketing partners, referrals, public sources, or lead providers where permitted by law. If you ask, we will make reasonable efforts to explain the general source category for your lead (e.g., “lead ad”, “partner referral”, “event list”), unless restricted by law or contractual obligations.

Call recording

Where permitted, calls may be recorded for quality assurance, training, dispute resolution, and compliance.

Opting out / stopping communications

You can opt out of marketing communications at any time by emailing info@assetbloom.co with the subject line Opt-out and the phone/email you want removed.

You can also ask us to stop contacting you via a specific channel (e.g., “stop WhatsApp messages”). We will honor your request within a reasonable time and maintain an internal suppression list to respect your preferences.

Important: We aim to follow applicable telemarketing/anti-spam rules and consent requirements. If you believe you were contacted in error, please contact us so we can investigate and update your preferences.

7) How we share personal information

We do not sell your personal information. We may share it in limited situations such as:

• Within Asset Bloom teams/entities: with our India desk and UAE team members who need it to serve you
• With UAE developers/sellers & partners: for availability, pricing, payment plans, booking requirements, and viewings (only when relevant)
• With service providers: CRM/lead tools, telephony/WhatsApp/email tools, hosting, analytics, and customer support systems
• With professional advisors: legal, audit, compliance, consultants (as needed)
• With authorities: if required by law, regulation, or lawful request
• Business transfers: in case of a merger, acquisition, restructuring, or asset sale (with appropriate safeguards)

We share only the information needed for the specific purpose, and we expect partners/service providers to handle information responsibly.

8) International transfers (India & UAE)

Asset Bloom operates with teams in India and the UAE. Your personal information may be collected in India and processed in India and/or the UAE, and may be stored/processed using service providers located in other countries depending on our tools and infrastructure.

Where cross-border transfers apply, we take reasonable steps to use safeguards consistent with applicable laws and contractual obligations.

9) Cookies & similar technologies

When you use our websites/landing pages, we (and our service providers) may use cookies, pixels, and similar technologies to:

• Operate and secure the site(s)
• Remember preferences and improve user experience
• Understand website performance and usage
• Measure marketing effectiveness and reduce irrelevant ads

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Interest-based advertising

You may see our ads on third‑party platforms. Those platforms may offer ad preference controls and opt‑outs.

10) Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and complying with legal obligations.

When information is no longer required, we will delete, anonymize, or securely archive it in accordance with our retention practices and applicable law.

11) Electronic Communication

When you voluntarily send us electronic mail / fillup the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.

12) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Please be cautious when sharing sensitive documents over email or messaging platforms. If you prefer a more secure method, ask us for available options.

13) Your rights & choices

Depending on your location and applicable law, you may have rights such as:

• Request access to personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion of your personal information (subject to legal/contractual limits)
• Withdraw consent where processing is based on consent
• Object to or opt out of direct marketing

To exercise these rights, email info@assetbloom.co with the subject line Privacy Request. We may need to verify your identity before completing the request.

If you have concerns about how we handle your information, you can also raise a complaint with us at the email above. You may have the right to escalate complaints to a relevant supervisory authority depending on your jurisdiction.

14) Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take appropriate steps.

15) Third‑party links

Our websites and communications may link to third‑party sites or services (for example, messaging platforms like WhatsApp). We are not responsible for third‑party privacy practices. Please review their policies.

16) Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date at the top of this page. Continued interaction with our services after updates means you accept the revised policy.

17) Contact us

For questions, complaints, or requests related to privacy, contact:
Email: info@assetbloom.co

If you are requesting opt‑out from calls/WhatsApp messages, please include your phone number and preferred contact method.